* Courteous and friendly greeting when you walk in the door. It's a responsible, family run business and it shows. * They take the time to understand exactly what the issue is and explain what they will do. * They called me during the day to tell me they needed a different part and explained the cost difference and asked if I still wanted to have that work done. * Work was completed on schedule, on budget exactly as they described. They went over and explained all the work at the end. It's getting harder and harder to find family-run businesses with integrity that treat you with respect but Blackman's Auto Repair is one of them.